Return, Refund & Replacement Policy

1. Eligibility for Return

Returns are accepted only in cases where the product is received in a damaged, defective, incomplete, or incorrect condition, or where a genuine manufacturing defect is confirmed by our technical team.

If you receive a product with an issue, you must report it to Kitkraft within 2 days of delivery.

The product may be required to be returned in its original condition along with the original packaging, accessories, components, manuals, and other items supplied with the order.

2. How to Report a Product Issue

To report a damaged, defective, incomplete, or incorrect product, please contact us at info@kitkraft.in within 2 days of delivery.

Please provide the following information:

• Order number
• Product name
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging, where applicable
• A video demonstrating the issue, wherever applicable

3. Technical Verification

For electronic products, modules, robotics products, and DIY kits, an apparent product failure does not necessarily mean that the product has a manufacturing defect.

The issue may sometimes be caused by:

• Incorrect wiring or loose connections
• Incorrect assembly
• Incorrect polarity
• Improper power supply or voltage
• Incorrect or incomplete soldering
• Incorrect programming or code
• Poor electrical connection or continuity
• Incorrect installation or usage
• Physical damage caused after delivery

Where applicable, our technical team may first provide troubleshooting assistance to determine whether the issue can be resolved without returning the product.

If the technical team determines that the issue is caused by assembly, wiring, programming, power supply, incorrect usage, or other customer-related factors rather than a manufacturing defect, the product may not qualify for a refund or replacement.

4. Return Process

If our team determines that the product should be returned for inspection, we will provide the necessary return instructions.

Once the product is received by Kitkraft, it will be inspected and tested, where applicable, to determine whether the reported issue is a genuine product defect.

If a Genuine Product Defect Is Confirmed

If a genuine manufacturing defect or product fault is confirmed, Kitkraft will provide an appropriate resolution in accordance with this policy.

Depending on the situation and product availability, this may include a replacement or refund.

If No Product Defect Is Found

If the returned product is found to be functional, or the reported issue is determined to be caused by assembly, wiring, programming, power supply, incorrect usage, physical damage, or another customer-related reason, a full refund or replacement will not be applicable.

In such cases, the customer may choose to:

• Have the product shipped back by paying the applicable re-shipping charges.
• Where offered by Kitkraft, receive a partial refund after applicable inspection, courier, handling, or other eligible charges are deducted.

5. Replacement Policy

If a genuine product defect is confirmed and a replacement unit is available, Kitkraft may dispatch a replacement after the returned product has been received and verified.

Replacement availability is subject to stock availability.

If the same product is unavailable for replacement, Kitkraft may provide an alternative resolution, including a refund where applicable.

Replacement delivery timelines may vary depending on product availability and courier service.

6. Refund Policy

Refunds will be processed only after the returned product has been received and the reported issue has been verified and approved by Kitkraft.

Where a refund is approved, the refund will generally be processed to the original payment method used for the order.

The actual time taken for the amount to appear in the customer's account may also depend on the payment gateway, bank, or financial institution.

Applicable charges that are non-refundable by their nature or are required to be retained under applicable law, payment-provider rules, or other applicable conditions may be deducted from the refundable amount where applicable.

7. Cases Where Returns, Refunds or Replacements May Not Apply

A return, refund, or replacement request may not be accepted in the following situations:

• The issue is reported more than 2 days after delivery.
• The product has been damaged after delivery.
• The product has been modified, altered, repaired, or tampered with.
• The product is returned without required components or accessories.
• The original packaging or other supplied items are missing, where relevant.
• The issue is caused by incorrect assembly or wiring.
• The issue is caused by incorrect programming or code.
• The issue is caused by an improper power supply or incorrect voltage.
• The issue is caused by incorrect handling or usage.
• The customer is unable to assemble or operate a DIY kit due to lack of technical knowledge or skill.
• Required photographs, videos, or other evidence are not provided when requested.
• The product is found to be functional during inspection.

8. DIY Kits, Electronics & Skill-Based Products

Many Kitkraft products are intended for learning, experimentation, electronics projects, robotics, DIY activities, and educational use.

Some products require basic knowledge of electronics, wiring, soldering, programming, assembly, or component handling.

Customers are encouraged to contact our support team for basic troubleshooting assistance before requesting a return, wherever applicable.

9. Incorrect or Incomplete Products

If you receive a product that is different from the product ordered, or if the shipment is found to be incomplete, please report the issue within 2 days of delivery.

Please provide photographs and other requested information so that our team can verify the issue and provide an appropriate resolution.

10. Contact Us