Return, Refund & Replacement Policy

At Kitkraft, we take pride in delivering high-quality electronic components, gadgets, and DIY kits designed to inspire creativity and learning. Since these are sensitive electronic products, our policies are crafted to be fair, transparent, and balanced — protecting both our customers and our business. By placing an order with us, you agree to the following terms and conditions.

1. Shipping & Delivery Policy

We offer three delivery options for your convenience:

• Standard Delivery: 7–9 business days
• Express Delivery: 4–6 business days
• Pickup Option: Address will be displayed at checkout

Important Delivery Notes:

• Delivery timelines are calculated from the date the courier partner picks up your order.
• Orders placed after 12:00 PM will be processed the next working day.
• Orders placed on Fridays after 12:00 PM will be shipped on the following Monday (or next working day).
• During festivals, holidays, or high-demand periods, minor courier delays may occur.
• As deliveries are handled by third-party courier services, exact timelines cannot be guaranteed.

2. Reporting a Product Issue

If you face any issue with your order, please report it within 2 days of delivery.

To raise a request, kindly email us at info@kitkraft.in with the following details:

• Your Order Number
• Product details
• A clear description of the issue
• Photo and video evidence showing the problem

⚠️ Requests without valid documentation may not be eligible for review.

Important Note on DIY Kits and Skill-Based Issues

Our DIY kits are designed for educational and hobby use, requiring basic understanding of electronics, circuit connections, and programming.

Sometimes, a product may appear non-functional due to:

• Incorrect wiring or loose connections
• Improper power supply or voltage mismatch
• Incorrect component assembly
• Missing or incorrect code uploads
• Poor soldering or connection continuity issues

Such issues are not considered product faults, as the components themselves remain functional. If our technical team verifies that the issue arises due to assembly or programming errors, the request will not qualify for a refund or replacement. However, our support team will gladly assist you with basic troubleshooting guidance to help you get your kit working properly.

3. Return Policy

Returns are accepted only for products that are damaged, defective, or malfunctioning due to manufacturing issues.

All returned items must be sent in their original condition and packaging, including all accessories, manuals, and components.

Returns will not be accepted if:

• The customer is unable to assemble or program the DIY kit due to lack of knowledge or skill.
• The product has been tampered with, modified, or damaged after delivery.
• The issue is caused by improper handling or misuse.

4. Return Process

1. Our technical team will review your claim and may contact you for verification.
2. If the issue is found genuine, we’ll confirm via email.
3. The customer must ship the product back at their own cost initially.
4. Once we receive and inspect the item, one of the following outcomes will apply:

If the Product is Faulty

If a genuine fault is confirmed, we will refund both the product cost and the return courier charges (as per actuals).

If No Fault Is Found

If the product is found functional upon inspection, the customer will be notified and given the following options:

• Choose to have the product returned by paying the re-shipping charges, or
• Opt for a partial refund, where the product cost is refunded after deducting inspection and courier handling fees.

⚠️ In such cases, a full refund or replacement will not be applicable.

5. Refund Policy

Refunds will be processed only after inspection and confirmation of a genuine defect.

Refunds include:

• The product price paid at checkout
• Return courier charges (if a genuine fault is confirmed)

Note: GST and payment gateway charges are non-refundable. Refunds will be credited to the original payment method within 7–10 business days after inspection.

6. Replacement Policy

If a replacement unit is available, it will be dispatched after the returned product is received and verified.

If a replacement is not available, a refund will be processed as per the Refund Policy.

Replacement timelines may vary based on stock availability and courier partner schedules.

7. Exclusions

Return, refund, or replacement requests will not be processed if:

• The issue is reported after 2 days of delivery.
• The product has been damaged or altered post-delivery.
• The item is returned without original packaging or components.
• The issue arises due to assembly or programming errors by the customer (not a hardware defect).
• Proof of issue (photos/videos) is not provided.

8. Contact Us

For queries related to delivery, returns, or replacements:

📧 Email: info@kitkraft.in
📞 WhatsApp: +91-9324351698

Kitkraft is committed to providing a smooth and transparent experience for all customers. Our policies are designed to ensure that every customer receives a working, high-quality product while maintaining fairness and integrity in every transaction.