Shipping & Delivery Policy

1. Shipping & Delivery Options

We currently offer Standard Delivery, Express Delivery, and Cash on Delivery (COD) options across India.

Standard Delivery

Express Delivery

Express Delivery is available for eligible locations and orders up to ₹5,000, subject to courier service availability.

2. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and locations. The applicable COD charges are as follows:

COD – Standard Delivery

Express Delivery + COD

3. Important Delivery Information

• Delivery timelines mentioned above are estimated business-day timelines and may vary depending on the destination and courier service.
• Delivery timelines are generally calculated from the date the courier partner picks up the order.
• Orders placed after 12:00 PM may be processed on the next working day.
• Orders placed on Fridays after 12:00 PM may be processed and shipped on the following Monday or the next working day.
• Sundays and public holidays are generally not counted as business days.
• During festivals, holidays, sales events, adverse weather conditions, or periods of unusually high order volume, delivery may take longer than the estimated timeline.
• Since deliveries are handled by third-party courier partners, exact delivery dates cannot be guaranteed.
• Shipping charges and available delivery options may vary depending on the delivery location and serviceability.
• The final applicable shipping charge and available delivery options will be displayed during checkout before the order is placed.

4. Order Processing & Shipment

Once an order is successfully placed, our team processes and prepares the order for dispatch.

Orders are normally processed during our working days. Orders received after the daily processing cut-off may be processed on the next working day.

Once your order has been shipped, tracking details may be shared with you through the contact details provided during checkout.

Customers are requested to ensure that their name, address, PIN code, mobile number, and other delivery details are accurate and complete when placing an order.

Kitkraft will not be responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

5. Delivery Attempts & Undelivered Orders

Our courier partner may make multiple delivery attempts depending on their delivery process.

Customers are requested to remain available at the provided delivery address and respond to calls from the courier partner when necessary.

If an order is returned to Kitkraft because of reasons such as:

• Incorrect or incomplete address
• Incorrect PIN code or contact information
• Customer not being available during delivery attempts
• Customer refusing to accept the shipment
• Failure to respond to the courier partner
• Other reasons attributable to the customer

Additional shipping charges may apply if the customer requests the order to be shipped again.

For COD orders, repeated refusal or non-acceptance of shipments may result in restrictions on future COD availability.

6. Reporting a Product Issue

To raise a request, please email us at info@kitkraft.in with:

• Order Number
• Product name/details
• Clear description of the issue
• Clear photographs of the product and packaging
• Video evidence, wherever applicable

Requests without sufficient documentation may not be eligible for review.

Important Note on DIY Kits and Skill-Based Issues

Many of our DIY kits, electronic modules, robotics products, and project kits require basic knowledge of electronics, wiring, assembly, soldering, programming, or component handling.

A product may sometimes appear to be non-functional because of:

• Incorrect wiring or loose connections
• Incorrect component assembly
• Improper power supply or voltage
• Incorrect polarity
• Incorrect or incomplete soldering
• Incorrect code or programming
• Poor connection or continuity
• Incorrect use or handling of the product

Such issues are not necessarily considered manufacturing defects.

If our technical support team determines that the issue is caused by assembly, wiring, programming, power supply, or incorrect usage rather than a defective component, the product may not qualify for a refund or replacement.

However, our support team will make reasonable efforts to provide basic troubleshooting assistance wherever possible.

7. Contact Us