Shipping & Delivery Policy

At Kitkraft, we take pride in delivering high-quality electronic components, gadgets, and DIY kits designed to inspire creativity and learning. Since these are sensitive electronic products, our policies are crafted to be fair, transparent, and balanced — protecting both our customers and our business. By placing an order with us, you agree to the following terms and conditions.

1. Shipping & Delivery Policy

We offer three delivery options for your convenience:

Standard Delivery: 7–9 business days
Express Delivery: 4–6 business days
Pickup Option: Address will be displayed at checkout

Important Delivery Notes:

Delivery timelines are calculated from the date the courier partner picks up your order.
Orders placed after 12:00 PM will be processed the next working day.
Orders placed on Fridays after 12:00 PM will be shipped on the following Monday (or next working day).
During festivals, holidays, or high-demand periods, minor courier delays may occur.
As deliveries are handled by third-party courier services, exact timelines cannot be guaranteed.

2. Reporting a Product Issue

If you face any issue with your order, please report it within 2 days of delivery.

To raise a request, kindly email us at info@kitkraft.in with the following details:

Your Order Number
Product details
A clear description of the issue
Photo and video evidence showing the problem

⚠️ Requests without valid documentation may not be eligible for review.

Important Note on DIY Kits and Skill-Based Issues

Our DIY kits are designed for educational and hobby use, requiring basic understanding of electronics, circuit connections, and programming.

Sometimes, a product may appear non-functional due to:

Incorrect wiring or loose connections
Improper power supply or voltage mismatch
Incorrect component assembly
Missing or incorrect code uploads
Poor soldering or connection continuity issues

Such issues are not considered product faults, as the components themselves remain functional. If our technical team verifies that the issue arises due to assembly or programming errors, the request will not qualify for a refund or replacement. However, our support team will gladly assist you with basic troubleshooting guidance to help you get your kit working properly.

3. Contact Us

For queries related to delivery, returns, or replacements:

📧 Email: info@kitkraft.in
📞 WhatsApp: +91-9324351698

Kitkraft is committed to providing a smooth and transparent experience for all customers. Our policies are designed to ensure that every customer receives a working, high-quality product while maintaining fairness and integrity in every transaction.